Corporate Trainer, Call Center

TL;DR

Corporate Trainer, Call Center: Deliver instructor-led onboarding and technical/soft skills training for Operations teams supporting patient services with an accent on classroom management and virtual facilitation. Focus on maintaining LMS-aligned curricula, monitoring training effectiveness, and coaching learners in a fast-paced healthcare contact center environment.

Location: Chesterfield, MO (400 S Woods Mill Rd)

Company

Healthcare technology company building products to make prescriptions accessible and affordable.

What you will do

• Deliver instructor-led training programs, including onboarding, technical skills training, and soft skills development in-person and virtually
• Ensure Operations teams are trained and equipped to deliver excellent patient, prescriber, and partner experiences
• Maintain training records and prepare reports on training activities and outcomes
• Align and assign curriculum in the learning management system (LMS) and perform quality assurance checks on content
• Monitor and evaluate training effectiveness, provide feedback to leadership, and adjust instructor-led training as needed
• Stay current on product offerings and training techniques/tools to improve the learner experience

Requirements

• 2+ years of experience as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
• Strong facilitation and classroom management skills for both virtual and in-person training
• Strong time management and multitasking skills in ambiguous, fast-paced environments
• Ability to build low-complexity training activities, develop protocols, and edit content
• Basic understanding of Learning & Development concepts (e.g., Adult Learning, ADDIE model, ROI)
• Strong verbal and written communication skills; travel may be required up to 20%

Culture & Benefits

• Collaborative, cross-functional environment focused on improving customer outcomes
• Training delivered both in-person and virtually
• Monday–Friday schedule with scheduling flexibility based on business needs
• Equal opportunity employer valuing diversity