Trainer | Banking Account

Location: Clark, Philippines; onsite, full-time

Company

hirify.global provides artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Train new customer service hires in customer service skills, client products, and processes.
• Deliver progression and enhancement training for customer service consultants.
• Coach consultants to listen, empathize, identify reported issues, and develop effective customer solutions.
• Analyze performance and identify training needs linked to client goals and KPI results.
• Plan agendas, facilitate sessions, and create positive interactive learning environments.
• Collaborate across teams to improve the customer experience and program performance.

Requirements

• At least two years of experience in the same capacity.
• Four-year college graduate or diploma holder.
• B2 English level and the ability to communicate effectively with North American customers.
• Understanding of North American cultural and market norms, including common references, slang, and mobility terms.
• Typing speed of 30 WPM with 85% accuracy.
• Proficiency in Microsoft PowerPoint, Word, and Excel, plus strong communication, organization, confidentiality, coaching, and customer service skills.

Culture & Benefits

• Dynamic and professionally challenging work environment.
• Supportive, collaborative team environment.
• Opportunity to work with global brands and advanced technology services.
• Work focused on customer experience, learning, and measurable business results.