Call Center Trainer

Location: Cebu, Philippines

Company

Bluehost provides an all-in-one platform with hosting, software tools, and human support to help small businesses grow online.

What you will do

• Facilitate new-hire, onboarding, product, systems, process, and specialty training programs.
• Deliver instructor-led and blended learning using adult learning principles.
• Develop and improve training modules, presentations, facilitator guides, handouts, job aids, and other learning materials.
• Conduct training needs and gap analyses, evaluate learner performance, and measure training effectiveness.
• Coach, mentor, motivate, and provide actionable feedback to learners, including feedback based on customer interactions when applicable.
• Partner with Operations, Human Resources, Workforce Management, Quality, and other stakeholders while coordinating schedules, resources, and learner records.

Requirements

• 2–3+ years of experience in corporate learning, training, or learning and development.
• Experience facilitating instructor-led training, preferably in a BPO, technology, SaaS, customer service, or other fast-paced environment.
• Strong knowledge of adult learning, training facilitation, Training Needs Analysis, Gap Analysis, and performance development.
• Ability to create training modules, presentations, infodocs, handouts, job aids, and related learning materials.
• Excellent presentation, verbal, and written communication skills, with strong coaching, mentoring, analytical, organizational, and problem-solving abilities.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to manage multiple priorities and adapt to changing business needs.

Nice to have

• Familiarity with Visio, Google Workspace, LMS platforms, virtual training tools, and other learning technologies.
• Experience supporting programs across multiple teams, sites, brands, or business units.
• Experience in BPO, technology, SaaS, web hosting, software, or customer service.
• Experience using performance data to identify learning gaps and evaluate training effectiveness.
• Familiarity with AI-enabled learning tools and emerging learning technologies.

Culture & Benefits

• Emphasis on work-life balance, diversity, inclusion, and belonging.
• Access to employee learning, development, mentoring, and career growth opportunities.
• More than 20 affinity groups for networking and connection.
• Competitive HMO benefits with a 200k MBL and two free dependents upon regularization.
• Punctuality bonus and generous vacation policy.