Training Specialist (Tech) - Tarlac | Dayshift

Location: Tarlac City, Philippines; onsite, dayshift

Company

hirify.global is a global business and technology services company focused on digital transformation, artificial intelligence, automation, cloud engineering, advanced analytics, and customer and business solutions.

What you will do

• Deliver interactive technical, customer service, and process training for new hires and existing employees.
• Facilitate learning sessions for Customer Service Consultants and build confidence, competence, and performance.
• Coach learners in problem-solving, communication, empathy, and customer-centric skills.
• Identify training needs through performance analysis, business metrics, and stakeholder feedback.
• Design targeted learning interventions and monitor trainee progress, knowledge retention, and performance improvement.
• Partner with Operations, Quality, and Leadership teams to align learning initiatives with business objectives.

Requirements

• Bachelor's degree in any field, preferably a four-year course.
• At least one year of experience in Training, Learning & Development, Coaching, or a similar role.
• B2 English proficiency and the ability to communicate effectively with Australian customers with cultural and market awareness.
• Strong facilitation, presentation, classroom management, interpersonal, organizational, and stakeholder management skills.
• Proficiency in Microsoft Office, particularly PowerPoint, Word, and Excel.
• Typing speed of at least 30 WPM with 85% accuracy.

Nice to have

• Experience handling difficult customer scenarios and coaching others through complex interactions.
• Customer-focused problem-solving, leadership, coaching, and team-building capabilities.
• Experience creating engaging and interactive learning experiences that improve knowledge retention and performance.

Culture & Benefits

• Collaborative, people-first culture focused on continuous learning.
• Exposure to global clients and industry-leading technologies.
• Leadership development and career advancement opportunities.
• Opportunity to contribute to talent development and operational performance in a global organization.