Lead - Technical Training - Tarlac | Dayshift

Location: Tarlac City, Philippines; onsite, dayshift

Company

hirify.global provides AI, automation, cloud engineering, analytics, and business process services for global brands.

What you will do

• Deliver new-hire, progression, and enhancement training for customer service consultants.
• Create and facilitate training materials covering customer service skills, client products, and processes.
• Coach consultants to listen, empathize, identify customer issues, and develop effective solutions.
• Analyze performance, identify training needs, and connect behaviors and skills to KPI outcomes.
• Build a collaborative learning environment and networks across functions.

Requirements

• At least 1 year of experience in a training role or the same capacity.
• Four-year degree or diploma qualification.
• B2 English level and the ability to converse effectively with Australian customers, including understanding common references, slang, and mobility terms.
• Typing speed of 30 WPM with 85% accuracy.
• Proficiency in PowerPoint, Word, and Excel.
• Strong facilitation, coaching, customer service, communication, organization, time-management, confidentiality, and team-building skills.

Culture & Benefits

• Professionally challenging and personally rewarding work environment.
• Supportive, collaborative team focused on customer experience.
• Opportunity to work with global brands and pursue a global career.