Partner Operations Manager (SaaS/MSP)

Location: Remote USA; open to remote or hybrid work. No travel is expected. The role is not eligible for employment-based immigration sponsorship.

Salary: USD $111,000–$231,000 per year, with potential eligibility for a corporate bonus program.

Company

An AI-driven digital work platform providing secure, flexible work-from-anywhere solutions across endpoint management, virtual apps and desktops, digital employee experience, and security and compliance.

What you will do

• Define and execute the operational roadmap for the MSP partner business.
• Improve partner onboarding, provisioning, billing, renewals, support, and lifecycle management.
• Analyze and optimize business processes through automation, standardization, documentation, and KPI monitoring.
• Own operational systems including CRM, partner portals, CPQ, billing platforms, PSA/RMM integrations, and partner automation tools.
• Partner with Business Systems and Engineering to define requirements, prioritize enhancements, lead UAT, and plan rollouts.
• Coordinate cross-functional initiatives across Partner Sales, Customer Success, Product, Finance, Support, and Engineering.

Requirements

• 7–10+ years of experience in Partner Operations, Revenue Operations, Business Operations, or Channel Operations within a SaaS organization.
• Experience with MSPs, channel partners, or indirect sales models.
• Proven success leading operational transformation and business process optimization.
• Experience translating business requirements into scalable system solutions.
• Strong project and program management skills across multiple stakeholders.
• Advanced analytical skills and experience using operational metrics to drive decisions.

Nice to have

• Experience with recurring revenue and subscription business models.
• Knowledge of recurring billing, provisioning, licensing, and partner lifecycle management.
• Experience with Salesforce, PRM, CPQ, or subscription billing platforms.
• Familiarity with PSA/RMM platforms and MSP operational workflows.
• Experience supporting integrations between business applications.

Culture & Benefits

• Employee ownership opportunities.
• Health insurance, disability insurance, and paid time off.
• 401(k) with matching contributions.
• Growth opportunities and participation in a corporate bonus program.
• Work arrangement supports remote or hybrid work in the USA.