Senior Director, Program Operations & Product Enablement (EdTech)

Location: Remote - USA. Candidates near hirify.global offices may choose fully remote or hybrid work with office attendance on Tuesdays and Wednesdays. Occasional business travel is required, approximately 6–8 times per year.

Salary: $104,000–$165,000 annually.

Company

hirify.global is a self-sustaining nonprofit providing education, college, scholarship, and career exploration resources through the BigFuture platform.

What you will do

• Own the Recruitment & Enrollment Solutions portfolio, including Search, Connections, and related features.
• Design and execute annual subscription models, including pricing, packaging, eligibility, incentives, launches, and operational readiness.
• Analyze product usage, revenue, renewals, customer behavior, and cohort data to guide portfolio enhancements and strategy.
• Oversee purchase flows, provisioning, billing accuracy, account access, data delivery standards, incident response, and customer-impacting issue resolution.
• Govern eligibility, usage, subscription terms, contracts, privacy, consent, and compliance frameworks in partnership with Legal and Product.
• Lead a team of three across contracting, compliance, provisioning, billing, training, customer service, vendor partnerships, and product delivery.

Requirements

• 8–10+ years of program management experience in a SaaS or product organization, including significant Higher Education EdTech experience.
• Deep expertise in subscription-based product models, pricing, packaging, and lifecycle management.
• At least 3 years of recent direct people management experience.
• Experience with analytical decision-making, cohort analysis, policy and compliance frameworks, complex operational workflows, vendor relationships, and contract negotiations.
• Proficiency in Salesforce, Microsoft Suite, Zoom, Slack, Jira, and Confluence.
• Authorization to work in the United States for any employer and availability to travel 6–8 times per year are required.

Nice to have

• Experience in higher education enrollment management, recruitment, and admissions.
• Experience presenting to senior leadership or executive stakeholders.

Culture & Benefits

• Mission-driven work focused on expanding educational and career opportunities.
• Inclusive, collaborative, and high-achieving working environment.
• Competitive compensation adjusted by location and based on qualifications, experience, impact, and market data.
• Support for experimenting with and adopting AI-driven solutions and other digital tools.
• Remote work options, with hybrid availability for employees living near hirify.global offices.

Hiring process

• Resume and application review, followed by a recruiter phone or video screen.
• Hiring manager interview, performance exercise, panel interview, leadership conversation, and reference checks.