Application Support Specialist 2nd Level Support 100% (f/m/d)

Location: Madrid, Spain; onsite

Company

hirify.global is a wealth management organization focused on creating value for clients beyond wealth.

What you will do

• Ensure the smooth operation and 2nd-level support of core banking applications.
• Process monitoring and service desk incidents within agreed SLAs and coordinate resolution with incident managers, application owners, 3rd-level support, IT teams, and business stakeholders.
• Manage change requests, application processes, release activities, weekend deployments, and periodic 24/7 on-call rotations.
• Support projects involving the operational integration of existing and new applications.
• Perform data cleansing, system maintenance, batch job scheduling, and monitoring.
• Optimize and automate repetitive processes, maintain operational documentation, and support knowledge transfer to L1.

Requirements

• Completed IT training, a Computer Science degree, or an equivalent IT certification.
• At least 2 years of professional experience in application support.
• Strong Linux knowledge and an understanding of Windows at server level; shell scripting is advantageous.
• Familiarity with Java application servers, databases, and workload automation tools such as Automic AWA or Control-M.
• ITIL Foundation certification and experience supporting batch jobs and scheduling tools.
• Good written and spoken English, strong communication skills, and the ability to collaborate across teams.

Nice to have

• Experience in banking or financial services and knowledge of financial products.
• Automic AWA experience.
• Experience managing small teams or demonstrated project management skills.
• Shell scripting experience.

Culture & Benefits

• Full-time role based in Madrid.
• Participation in a weekly 24/7 on-call rotation.
• Periodic release activities may include weekend deployments.
• Work involves cross-functional collaboration with IT, Agile teams, and business stakeholders.

Hiring process

• Submit a full job application through the online application tool.