Client Services (Hybrid GSD Role)

Location: Torrejón de Ardoz, Spain; hybrid role with on-site support and travel to other Smiths sites

Company

hirify.global is part of Smiths Group, a global engineering organization providing mission-critical technologies and services across safety, energy, infrastructure, and industrial applications.

What you will do

• Provide professional on-site desk-side support and Level 1 remote technical support to Smiths employees.
• Identify, log, research, resolve, and escalate incidents and service requests through the service desk tracking system.
• Provision and manage Windows PCs, laptops, workstations, iPhones, Android devices, and related software.
• Support Windows 10 and 11, Microsoft 365 applications, LAN/WAN connectivity, ERP, service management, and other BIS services.
• Support manufacturing devices such as hand scanners and network-connected label printers.
• Maintain documentation, support asset management, identify incident trends, and contribute to IT projects, policies, procedures, and training plans.

Requirements

• Experience in customer service, customer support, or an IT service desk environment.
• Experience with hardware, software, operating systems, networking, remote connectivity, and workstation management.
• Knowledge of Windows 10, Microsoft business products, Microsoft 365, Teams, Azure, Outlook, and LAN/WAN technologies.
• Knowledge of ITIL service delivery processes and service level management.
• Strong communication, collaboration, organization, and prioritization skills, including the ability to handle difficult customers confidentially and effectively.
• Bilingual Spanish and English language skills required; ability to travel to other sites is required.

Culture & Benefits

• Permanent, full-time employment.
• Hybrid working arrangement with on-site business-unit support.
• Opportunity to support global projects, initiatives, regions, and business sites.
• Work across a broad range of IT services, business systems, and manufacturing technologies.