Spanish Bilingual Specialist (Banking and Finance)

TL;DR

Spanish Bilingual Specialist (Banking and Finance): Providing high-quality customer support for mortgage products and services with an accent on bilingual communication and financial accuracy. Focus on resolving complex customer inquiries, navigating mortgage documentation, and ensuring compliance with industry regulations.

Location: Must be based in Quezon City, Philippines (Onsite)

Компания

hirify.global is a global Business Process Management (BPM) leader serving over 400 clients across various industries including banking, finance, and healthcare.

Что делать

• Engage with English and Spanish-speaking customers via voice channels regarding mortgage products and account inquiries.
• Provide comprehensive information on loan terms, interest rates, and the home-buying process.
• Assist customers with online platform navigation, account setup, and document submission.
• Collaborate with internal teams to resolve complex issues and escalate cases when necessary.
• Maintain accurate records of all interactions within the company CRM system.
• Identify opportunities for cross-selling or upselling mortgage products based on customer needs.

Требования

• Must be based in Quezon City, Philippines
• Minimum 2+ years of professional voice experience in bilingual support
• Fluent in both English and Spanish
• High School Diploma or equivalent
• Proficiency in CRM software and MS Office
• Flexibility to work various shifts, including evenings, weekends, and holidays

Культура и преимущества

• Free HMO coverage for self and dependent from Day 1
• Structured career path and internal progression opportunities
• Ongoing skills training and professional development
• Safe and collaborative work environment
• Paid leaves and competitive benefits package