1 день назад
Customer Support Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Representative (Product Support): Providing frontline support and moderately complex solutions to channel partners, customers, dealers, and company personnel with an accent on product inquiries, issue resolution, and customer satisfaction. Focus on documenting interactions, distributing product and policy information, and developing common solutions with team members to maintain service levels.
Location: Milan, Illinois, United States
Company
provides IT recruitment and staffing services in the United States.
What you will do
- Provide frontline information and solutions for moderately complex product-related inquiries.
- Support channel partners, customers, dealers, and company personnel with product, policy, and service concerns.
- Document customer, dealer, and internal interactions and issues.
- Distribute relevant product, service, and policy information.
- Develop common solutions with team members to maintain required service levels.
Requirements
- Ability to handle moderately complex customer and product-related issues.
- Ability to communicate solutions clearly to customers, dealers, channel partners, and company personnel.
- Ability to document interactions and issues accurately.
Culture & Benefits
- Contract engagement.
- Confidential handling of candidate information under EEO guidelines.
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