Customer Experience Specialist

Location: Austin, Texas, USA; hybrid working with 2 days in office

Salary: $55,000 per annum plus benefits

Company

hirify.global Learning & Development creates learning experiences and solutions that help organisations develop their people and improve collaboration.

What you will do

• Deliver customer service across multiple touchpoints and support onboarding journeys.
• Coordinate learning events and programmes, process orders, and maintain accurate customer records.
• Resolve customer queries and take ownership through completion.
• Build relationships with customers and internal colleagues across Sales, Customer Success, and regional teams.
• Identify opportunities to add value and contribute ideas that improve customer experience processes.

Requirements

• Previous experience in customer service, customer support, client services, or customer experience.
• Strong communication, relationship-building, organisational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence working with systems, processes, and customer data.
• Collaborative mindset and commitment to creating positive customer experiences.

Nice to have

• Experience supporting events, training programmes, or learning solutions.
• Experience with CRM systems such as Microsoft Dynamics 365.
• Commercial awareness and experience working within a global organisation.

Culture & Benefits

• Inclusive environment focused on belonging, wellbeing, and respect for individual differences.
• Collaborative customer-focused working environment.
• Opportunities to learn and improve continuously.
• Benefits included with the stated annual salary.