Collections Supervisor (Insurance Finance)

Location: Mexico City; primarily in the office

Employment type: Full time

Company

Global insurance organization providing commercial and personal insurance, life insurance, retirement solutions, and related financial services across more than 80 countries and jurisdictions.

What you will do

• Lead the collections team, conduct performance evaluations, and support employee development.
• Develop and implement strategies to optimize collections management and improve operational efficiency.
• Prepare KPI reports, analyze operational metrics, and provide insights for strategic decision-making.
• Review, approve, and sign off accounting records related to collections, including premium receivables and paid premiums.
• Monitor aging reports, bad debt reserves, recovery ratios, and the monthly cash budget.
• Collaborate with Distribution, Finance, lines of business, producers, insureds, and internal clients to resolve premium payment issues and maintain compliance.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• At least 3 years of experience as a Supervisor, Coordinator, or in a similar insurance industry position.
• Good knowledge of insurance finance, accounting, collections, accounts receivable, and billing processes.
• Proficiency in Power BI, Microsoft Office, advanced Excel with macros, Access, data mining, and CRM software.
• Strong data analysis, customer service, client relationship management, communication, negotiation, leadership, and problem-solving skills.
• Intermediate English proficiency required. Ability to manage multiple tasks and work under pressure.

Culture & Benefits

• Primarily office-based collaboration focused on close coordination with colleagues and clients.
• Employee benefits supporting healthcare, savings, financial protection, and wellbeing.
• Personal, health, family, and military leave options, including up to 16 volunteer hours annually through the Giving Back program.
• Learning and professional development opportunities, including tuition reimbursement for eligible employees.
• Inclusive workplace culture with cultural awareness programs and Employee Resource Groups.