Collections Specialist (Accounts Receivable)

Location: Remote from Mexico, Colombia, Argentina, Jamaica, or Costa Rica; U.S. business hours

Company

hirify.global is hiring for a client seeking support for payment recovery and accounts receivable operations.

What you will do

• Make 100+ outbound calls daily and follow up by phone and email on overdue accounts.
• Negotiate payment commitments, handle objections, and work with decision-makers to resolve outstanding balances.
• Investigate billing discrepancies, identify causes of delayed payments, and coordinate with internal departments.
• Maintain accurate Salesforce or similar CRM records, including account status, payment commitments, and follow-up actions.
• Report on collection activity, monitor key performance indicators, and recommend process improvements.

Requirements

• Experience in collections, accounts receivable, payment recovery, and high-volume outbound calling.
• Comfort making 100+ outbound calls per day while managing multiple overdue accounts.
• Experience with Salesforce or similar CRM platforms.
• Strong objection-handling, negotiation, verbal and written English communication skills.
• High attention to detail, accurate documentation, organization, and time management.
• Ability to work remotely during U.S. business hours.

Nice to have

• Experience collecting commercial or B2B accounts.
• Background in financial services, accounting, or customer billing.
• Experience working with U.S.-based customers.
• Familiarity with ERP, accounting, or billing systems.

Culture & Benefits

• Fully remote position aligned with U.S. business hours.
• Performance-driven environment with clear expectations and measurable goals.
• Opportunity to develop negotiation, communication, and account management skills.
• Career growth opportunities in accounts receivable, credit and collections, finance operations, or team leadership.

Hiring process

• Initial phone screen.
• Three- to five-minute Spark Hire introductory video.
• Client interview, followed by offer and onboarding.