Receivables Support Representative (Collections & Billing)

Location: Remote in Mexico, Colombia, Brazil, Costa Rica, or Jamaica; U.S. business hours required

Company

hirify.global is hiring for a client seeking support with accounts receivable, collections, billing investigations, and customer account resolution.

What you will do

• Conduct outbound collections calls and email follow-ups for past-due accounts.
• Secure payments and payment commitments while reducing delinquency and aging balances.
• Investigate billing disputes, invoice discrepancies, and account setup issues.
• Open, manage, update, and close cases in Salesforce while maintaining complete records.
• Coordinate with billing, operations, installation, and service teams to resolve customer issues.
• Identify recurring problems and contribute to SOPs, workflow documentation, and process improvements.

Requirements

• Experience in accounts receivable, collections, billing support, or customer account management.
• Experience handling high-volume customer communication by phone and email.
• Experience with Salesforce or a similar CRM or case management system.
• Strong written and verbal English communication skills.
• Ability to investigate billing and payment issues independently and manage multiple follow-up workflows.
• Availability to work U.S. business hours and reside in one of the listed remote countries.

Nice to have

• Experience in a structured accounts receivable or collections environment.
• Background supporting service, operations, or installation-based businesses.
• Experience improving auto-pay adoption or reducing delinquency.
• Familiarity with root-cause analysis, process improvement, SOP creation, or workflow documentation.

Culture & Benefits

• Full-time remote work.
• Structured, fast-paced, and execution-focused environment.
• Customer-first communication while protecting company revenue.
• Success measured through collections activity, payment commitments, case resolution, documentation accuracy, and reduced escalations.

Hiring process

• Initial screening call.
• One-way video interview via Spark Hire and video interview with a hirify.global recruiter.
• Client interview, followed by offer and onboarding.