Senior Director, Sales (Medical Device Services)

Location: Lancaster, Pennsylvania, USA; full-time on-site schedule, Monday–Friday, 9:00 a.m.–5:00 p.m., with overtime as needed. Candidates should live within commuting distance of Lancaster or a Eurofins Medical Device Services site.

Company

Eurofins Medical Device Services provides testing, consulting, and regulatory support for the medical device industry across the product development lifecycle.

What you will do

• Lead, coach, and develop a North American commercial organization comprising account directors, technical sales specialists, business development managers, and inside sales.
• Develop and execute commercial strategy focused on profitable organic growth, customer acquisition, account expansion, and cross-selling across testing and consulting services.
• Build executive relationships with strategic customers, improve retention and satisfaction, and lead Voice of Customer initiatives and multiyear account planning.
• Own the commercial operating system, including CRM adoption, pipeline management, forecasting, pricing governance, quote-to-cash effectiveness, dashboards, KPIs, and sales enablement.
• Lead the strategic account program across North America and coordinate cross-site and cross-functional opportunities.
• Integrate acquired businesses by harmonizing commercial organizations, systems, processes, pricing strategies, reporting, and performance management.

Requirements

• Bachelor’s degree in Life Sciences, Engineering, or a related discipline.
• At least 10 years of experience leading complex technical commercial organizations and at least 5 years leading multilevel commercial teams.
• Experience selling or leading organizations delivering complex scientific, laboratory, consulting, and technical services.
• Demonstrated success implementing CRM systems, commercial KPIs, forecasting disciplines, and data-driven operating processes.
• Strong executive presence, strategic customer relationship management skills, financial acumen, and experience with pricing, profitability, and commercial planning.
• Ability to travel 40% nationally and work the specified on-site schedule from a commutable location.

Nice to have

• Experience integrating acquisitions or leading commercial transformation initiatives.
• Background in medical device CROs, contract research organizations, laboratory testing, life science tools, analytical testing, industrial testing and certification, or technical consulting.

Culture & Benefits

• Focus on client success, commercial excellence, operational discipline, and sustainable growth.
• Opportunity to build a high-performing commercial culture and develop future commercial leaders.
• Work within a growing organization expanding organically and through acquisition.
• Full-time weekday employment with overtime as needed.