Head of Customer & Field Learning (AI)

Location: Remote (United States). All employees must be legally authorized to work in the US.

Company

hirify.global provides identity and access management, authentication, lifecycle management, and identity governance solutions for organizations worldwide.

What you will do

• Build AI-enabled learning programs that improve capability, confidence, adoption, and performance.
• Design role-based learning paths for Sales, Customer Success, Support, Services, Partners, and Customers.
• Use AI to improve practice, coaching, reinforcement, knowledge access, and adoption.
• Turn complex product and customer strategy into practical learning experiences.
• Create measurement systems that assess learning, application, behavior change, and business impact.
• Partner across Product, Marketing, Sales, Customer Success, Support, Services, and Operations.

Requirements

• Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement.
• Deep curiosity about adult learning, retention, practice, and behavior change.
• Hands-on interest in AI and its use in learning, coaching, content, and workflows.
• Ability to simplify complex ideas into clear, useful learning experiences.
• Strong measurement mindset focused beyond completion rates on behavior and impact.
• Builder mentality with comfort testing, prototyping, improving, and operating in ambiguity.
• Strong cross-functional influence and communication skills.

Nice to have

• Background in customer learning or education, product adoption or engagement, instructional or learning experience design, customer success enablement, partner or customer onboarding, AI-enabled learning tools, conversational AI, prompt engineering, workflow automation, teaching, coaching, facilitation, or adult learning.

Culture & Benefits

• Full-time US employees are eligible for flexible paid time off, health, disability, and life insurance, and a 401(k) plan with company matching contributions.
• Non-Sales US employees may be eligible for annual discretionary bonuses based on prior-year company performance; Sales team members may participate in commission plans.
• Equal employment opportunity and a work environment free of discrimination and harassment.

Hiring process

• Reasonable accommodation during the application process is available by contacting rsa.global.talent.acquisition@rsa.com.
• Applicants must be legally authorized to work in the US; RSA will never charge a fee to process or consider an application.