Logistics Customer Service Agent

Location: Onsite in Romulus, Michigan, USA

Company

hirify.global is a Fortune 500 global logistics company providing supply chain management, transportation, and integrated information systems across an international network.

What you will do

• Receive, book, and schedule transportation orders to support timely and accurate freight movement.
• Prepare and process house and master air waybills, commercial documents, and customs and regulatory documentation.
• Update shipment information, dispatch freight, and help prevent supply chain disruptions.
• Communicate with customers, vendors, airlines, trucking companies, and internal teams through email, phone, instant messaging, and in-person interactions.
• Execute invoicing according to customer SOPs, rate shells, and tariffs while maintaining compliance with company, government, and customer requirements.
• Monitor performance reports, meet KPIs, escalate issues when needed, and identify process improvement opportunities.

Requirements

• High school diploma.
• Excellent customer service, interpersonal, communication, listening, and problem-solving skills.
• Strong attention to detail, organizational skills, urgency, and emotional resilience under stress.
• Ability to work effectively and productively with others and willingness to learn.
• Proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
• Fluent English required.

Nice to have

• Bachelor’s degree.
• One year of experience in a customer service-related role.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training, personnel development, and internal growth opportunities.
• Employee referral program bonus.