Customer Support Specialist II (Weekend)

Location: Little Rock, Arkansas, United States; hybrid schedule with remote work available on Saturdays and Sundays after training. Working hours are Friday–Monday, 5:00 AM–3:00 PM.

Company

hirify.global uses technology, real-time shipment data, people, and transportation capacity to help companies move goods reliably and efficiently.

What you will do

• Process shipment entries and update load statuses in the Transportation Management System.
• Monitor shipments from load tender through pickup, transit, delivery, and empty status.
• Schedule appointments with shippers and receivers using external websites and communication tools.
• Communicate professionally with customers and carriers about shipment status, service failures, detention, and accessorial information.
• Coordinate with logistics teams to resolve shipment issues and adapt shipments to changing customer and carrier needs.
• Build strong customer and carrier relationships while supporting on-time pickup and delivery performance.

Requirements

• High school diploma or GED equivalent.
• At least one year of customer service experience.
• Basic proficiency with Google Workspace or Microsoft Office Suite.
• Clear and professional oral and written communication skills, including email etiquette.
• Availability for the Friday–Monday, 5:00 AM–3:00 PM schedule and hybrid work arrangement in Little Rock, Arkansas.

Nice to have

• College degree.
• Knowledge of the freight industry.
• At least one year of customer service experience in an office environment.
• Advanced proficiency with Google Workspace or Microsoft Office Suite.

Culture & Benefits

• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans.
• Benefits may include a 401(k) match, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• Eligible employees may receive performance or sales incentive bonuses, equity awards, and other role-dependent compensation.
• Work includes collaboration with logistics teams, customers, and carriers to support reliable freight delivery.