Account Manager (Legal Services)

Location: Hybrid in Columbus, OH, USA; Monday–Friday, 8:00 a.m.–4:00 p.m., first shift

Salary: $78,700–$125,900 per year, with potential bonus, commission, or incentive compensation depending on the role

Company

hirify.global provides marketing, packaging, print, and supply chain solutions, as well as business process consulting, for clients across 28 countries.

What you will do

• Lead contracted legal and document-processing operations, ensuring client requirements, service levels, quality standards, and employee needs are met.
• Manage the full employee lifecycle for direct and indirect reports, including hiring, onboarding, training, performance management, succession planning, and offboarding.
• Establish operating procedures, manage workflow and staffing volumes, and use Engage data to oversee performance, quality, reporting, and resource allocation.
• Drive continuous improvement, resolve escalated client issues, and implement processes that improve service and contract performance.
• Review P&L and labor allocations, manage overtime and time off, prepare monthly invoices, and support budgeting within contractual timelines.
• Build client relationships, present monthly Client Service Reviews, gather feedback, educate clients about available services, and identify account growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than five years of experience as a recognized people leader and manager in a customer-service-intensive environment.
• Experience delivering and managing complex or multi-service client solutions and improving difficult or underperforming contracts.
• At least two years of financial management experience, including understanding decisions that affect P&L, plus the ability to make independent financial decisions.
• At least two years of people management experience across onboarding, development, performance management, and offboarding.
• Strong client service, organizational, decision-making, communication, confidentiality, and Microsoft Office skills; ability to work in a fast-paced environment and meet deadlines.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) plan with company match.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful completion of a pre-employment background check and drug screen.