Account Director

Location: Saint Louis, MO, United States. Travel is required for this role.

Salary: $140,000–$150,000 per year

Company

Provides management services through customer-specific programs focused on business retention, growth, operations, and employee satisfaction.

What you will do

• Develop and direct growth and retention strategies for assigned customer programs.
• Review research to anticipate competition, market trends, and customer attitudes toward services and relationships.
• Consult with development teams on market requirements and product features.
• Communicate customer strategies across marketing, operations, communications, sales, and employee satisfaction functions to the executive team.
• Align account strategy with the corporate growth plan and coordinate cross-functional work on pricing, positioning, and packaging.
• Evaluate program results and present recommendations for strategic changes.

Requirements

• Bachelor’s degree in Business Management or a related field, with 5–8 years of experience, or an equivalent combination of education and experience.
• Experience managing customer growth and retention programs.
• Ability to analyze market and program performance data and translate findings into recommendations.
• Experience supervising employees, including hiring, work allocation, performance evaluations, training, and problem resolution.
• A valid driver’s license may be required.
• Ability to travel as required for the role.

Culture & Benefits

• Comprehensive benefits packages are offered.
• Equal employment opportunity workplace.
• Reasonable accommodations are available for qualified individuals with disabilities.
• Work is generally performed in a quiet environment.