Customer Care Advocate

Location: Alameda, CA, United States; onsite, full-time, 40 hours per week

Salary: $21.48 per hour

Company

hirify.global is an independent third-party administrator in the United States, administering retirement and health and welfare benefit plans through more than 44 offices nationwide.

What you will do

• Provide written, verbal, and face-to-face customer service to participants, beneficiaries, union locals, and providers.
• Answer and document inquiries about eligibility, benefits, and claims status.
• Update member files and record conversation and action details in applicable systems.
• Process enrollments, member-information updates, mailers, forms, and regulatory communications.
• Initiate and follow up on action requests involving claims, retirement, and eligibility adjustments.
• Research and resolve complex and technical issues and irregularities.

Requirements

• High school diploma or GED.
• At least six months of experience in customer service, third-party administrator processing, or benefits administration.
• Clear and professional verbal and written communication skills.
• Strong organization, attention to detail, listening, integrity, and customer-service commitment.
• Ability to interpret business materials, technical procedures, benefit plans, and regulations.
• Proficiency with Microsoft Office tools and applications.

Nice to have

• Call center experience in benefits claims, billing, or eligibility.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Opportunities for professional growth.
• Work environment focused on high-quality service, mutual respect, and employee and client support.