Account Resolution Representative

Location: Lisle, Illinois, USA; hybrid schedule with four in-office days per week, Monday through Thursday

Salary: $18.00–$22.00 per hour

Company

hirify.global is a large healthcare education organization serving more than 97,000 students through five accredited institutions and a community of 10,000 faculty and colleagues.

What you will do

• Manage assigned portfolios of inactive student accounts, including researching account histories, validating data, and resolving ledger discrepancies.
• Collect open receivable balances through outbound and inbound calls, email, and Salesforce cases.
• Negotiate payment plans in accordance with policy and work to reduce delinquency and bad debt.
• Provide accurate guidance on withdrawal policies, Title IV, grants, military and veterans affairs, and other account procedures.
• Resolve escalated student issues by researching accounts, identifying solutions, and coordinating with academic and operational departments.
• Support quality assurance, SOX compliance, user acceptance testing, and continuous process improvements.

Requirements

• High school diploma required; some college preferred, with a bachelor's degree also accepted.
• At least 1 year of consumer collections experience.
• Knowledge of collections regulations, laws, and related processing procedures.
• Strong customer service, organizational, critical thinking, communication, and time management skills.
• Ability to work independently and collaboratively across departments.
• Computer proficiency with Microsoft Office, student account systems, and internet applications.

Culture & Benefits

• Hybrid work environment with regular in-office collaboration.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays plus 2 floating holidays.