Member Care Representative

Location: Onsite at the Corporate Office, 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027, United States. This is not a remote position.

Target hiring range: $17.00–$23.00 per hour, depending on experience and before eligible incentives.

Company

A credit union focused on member financial well-being, community prosperity, and providing savings, lending, and banking services.

What you will do

• Handle member calls, identify needs, provide information, and direct members to the appropriate person or department.
• Provide account balances, activity, transaction explanations, account history, documents, statement copies, and check copies.
• Process withdrawals, transfers, loan payments, loan payoff requests, account maintenance, stop payments, overdraft advances, and courtesy pay requests.
• Research and resolve escalated member issues, including dividend verification, nonsufficient funds checks, and account transaction questions.
• Set up online and telephone banking access and coordinate branch appointments.
• Explain and promote credit union products and services while attending assigned meetings and training sessions.

Requirements

• High school diploma or GED.
• At least one year of customer service or call center experience.
• Excellent verbal and written communication skills.
• Ability to multitask and communicate with members in a positive, professional manner.
• Commitment to people, innovation, growth, and compliance with applicable financial policies and regulations.

Nice to have

• Bilingual Spanish and English communication skills.
• Experience in a financial institution or credit union call center, or previous teller or banker experience.

Culture & Benefits

• Paid holidays, floating holidays, personal days, vacation days, and sick time.
• Low-cost medical, dental, and vision plans.
• Paid childcare assistance.
• Award-winning 401(k), gym fee reimbursement, tuition reimbursement, and student loan repayment.
• Employment is subject to authorization for credit and criminal background checks.