Assistant Store Manager I - Visual Merchant (Fashion Retail)

Location: Central Valley, New York, USA (Woodbury Common - Coach)

Base pay: $18.50–$38.25 per hour

Company

Coach is a global fashion house founded in New York in 1941 and part of hirify.global, a global portfolio of fashion brands.

What you will do

• Partner with the Store Manager to achieve sales goals through forecasting, planning, category initiatives, KPI monitoring, and strategy adjustments.
• Deliver an inclusive, high-energy customer experience and resolve customer issues while representing the Coach brand.
• Recruit, onboard, coach, and develop store employees while building a strong talent pipeline.
• Support virtual shopping, clienteling, customer data acquisition, and social media-informed customer engagement.
• Oversee scheduling, payroll, HR processes, policy compliance, loss prevention, store safety, vendor relationships, and visual merchandising standards.
• Collaborate with district and corporate teams on market trends, store strategies, and cross-functional projects.

Requirements

• At least 1 year of leadership experience in retail or service industries; luxury or fashion experience is preferred.
• Strong customer focus and the ability to work effectively in a fast-paced environment.
• Ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office and retail systems, with knowledge of omnichannel services and clienteling strategies.
• Strong English proficiency required. Ability to work nights, weekends, public holidays, peak seasons, and other high-traffic retail days; ability to lift 25 lbs regularly and up to 50 lbs occasionally.

Culture & Benefits

• Inclusive and collaborative environment focused on customer service, creativity, courage, learning, and results.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, commuter benefits, and tuition assistance.
• Paid maternity and paternity leave.
• Equal opportunity employer with reasonable accommodation available for disabilities and religious beliefs.