System Reliability & Support Specialist Sr. - Production Support (Windows/Linux)

Location: In-office at hirify.global's downtown Philadelphia, Pennsylvania location

Company

hirify.global is a financial services company focused on delivering customer solutions while managing technology and operational risk.

What you will do

• Monitor, maintain, and support production systems and software to ensure stability, compliance, availability, performance, and capacity.
• Manage vulnerabilities, install patches and upgrades, renew certificates, and configure Windows and Linux servers to updated standards.
• Detect, resolve, and escalate incidents; perform root cause analysis and implement corrective actions to prevent recurrence.
• Track project completion from start to finish and support release, maintenance, and service management activities.
• Lead application governance activities, including attestations, continuity testing, impact analysis, and responses to audit or regulatory inquiries.
• Provide team on-call support with gradual initiation into the rotation and transfer system knowledge to more junior staff.

Requirements

• 3+ years of relevant or direct industry experience; a bachelor's degree is typically expected, or an equivalent combination of education, certifications, and experience.
• Experience with production support and related technical documentation.
• Experience upgrading Linux and Windows server operating systems and supporting production environments.
• Experience with Dynatrace and Logscale.
• Knowledge of incident management, IT service management, technical troubleshooting, software reliability management, and IT standards.
• Employment visas will not be sponsored, and STEM OPT participation is not available for this position.

Nice to have

• Jira and Confluence.
• ServiceNow.
• SQL Server installation and queries, SQL/ETL, and troubleshooting or coding for ETL errors.
• Application development, API integration, release management, site reliability engineering, and process improvement experience.

Culture & Benefits

• Inclusive, supportive in-office workplace focused on customer service, risk management, and employee contribution.
• Medical, prescription, dental, vision, life insurance, and disability coverage options.
• 401(k) matching, pension, stock purchase plans, dependent-care support, and family-related reimbursements.
• Educational assistance, wellness programs with financial incentives, paid holidays, occasional absence days, and 15–25 vacation days depending on career level and service.