Technical Software Support Lead (Financial Services)

Location: Chicago, IL, United States; onsite, full time

Salary: $114,500–$194,700 USD annual base pay

Company

hirify.global provides wealth management, asset servicing, asset management, and banking services to individuals, families, corporations, and institutions.

What you will do

• Provide L2/L3 technical production support for asset management front-office, order management, and trade routing applications.
• Monitor production workflows, investigate job failures, resolve incidents, and apply code fixes when required.
• Coordinate with business teams, Development, Infrastructure, vendors, and upstream and downstream application teams.
• Manage support tickets, escalations, root-cause analysis, and resolution of high-priority production issues.
• Lead within a global 24x7 support organization, cross-train colleagues, and drive continuous service improvement.
• Participate in evening, weekend, and after-hours on-call coverage for critical incidents.

Requirements

• Leadership experience in a technology role within a financial institution.
• Seven to ten years of technical experience in the financial services industry.
• Experience supporting portfolio managers, traders, and critical asset management applications.
• Experience with incident management, ticket workflows, escalation procedures, and root-cause analysis.
• Advanced Oracle, SQL, PL/SQL, Unix/Linux commands, and scripting knowledge.
• Working knowledge of Python, Microsoft Azure Platform as a Service, cloud technologies, Microsoft SQL Server, .NET, and Java; JSON knowledge is preferred.

Culture & Benefits

• Flexible and collaborative work culture with opportunities for internal movement and access to senior leaders.
• Retirement benefits, including 401(k) and pension.
• Medical, dental, vision, spending accounts, disability, life, and accident insurance.
• Paid time off, parental and caregiver leave, and well-being benefits.
• Discretionary bonus program that may include an equity component.
• Applicants must be authorized to work in the United States without employment-based visa sponsorship; visa sponsorship is not available.