Technical Support Engineer II

Location: American Fork, Utah, United States. Must be authorized to work in the U.S.

Company

hirify.global develops intelligent site technology combining mobile solar-powered units with AI-driven software for safety, compliance, and operational visibility.

What you will do

• Independently troubleshoot and resolve routine to moderately complex incidents affecting deployed units.
• Diagnose cellular, LAN, and Linux-based system issues using logs, diagnostic tools, and documented procedures.
• Apply configuration changes to improve system and network performance and maintain uptime.
• Document troubleshooting steps, diagnoses, and resolutions in detail.
• Communicate with internal and external customers through tickets, chat, and phone to coordinate resolution.
• Improve standard operating procedures and documentation, collaborate with peers, and complete assigned technical projects.

Requirements

• Technical certification or professional experience in network and Linux systems administration.
• Strong written documentation and communication skills.
• Ability to work independently and prioritize multiple active incidents.
• Strong analytical and technical diagnostic skills.
• Ability to respond to escalations, triage incidents, and manage assignments in ServiceNow.
• U.S. work authorization is required.

Culture & Benefits

• Work in a growth-focused environment centered on hands-on innovation and intelligent site technology.
• Full-time health, dental, and vision coverage.
• Retirement benefits with a 401(k) match of up to 4%.
• Flexible paid time off.
• Employment is subject to drug screening and background checks; some roles may require federal background checks and fingerprinting.