Sr. Lead, SW Support

Location: Chicago, IL, United States; full-time onsite role

Salary: $95,600–$162,400 USD per year, plus potential discretionary bonus and equity component

Company

Global financial services organization providing wealth management, asset servicing, asset management, and banking services to individuals, institutions, and corporations.

What you will do

• Provide senior production support for critical accounting and fund administration applications across AMRS, APAC, and EMEA.
• Investigate and resolve complex production incidents while coordinating with business, technology, infrastructure, vendor, and support teams.
• Serve as a subject matter expert, providing technical guidance and leadership to team members and senior stakeholders.
• Improve operational resilience, support efficiency, service continuity, and automation across production support capabilities.
• Oversee defect remediation, scheduling changes, service improvements, priorities, and delivery timelines.
• Follow ITIL-aligned incident, problem, and change management processes, including occasional out-of-hours support for critical issues.

Requirements

• Minimum 10 years of relevant experience in application production support across mainframe, distributed, and data platforms.
• Strong knowledge of SQL, preferably Oracle and Microsoft SQL Server, plus practical DataStage and ETL job support experience.
• Experience with Linux and Windows server environments, scripting, ServiceNow, ticket workflows, escalation, and IT service management.
• Knowledge of Microsoft 365, Power Platform, scheduling tools such as Control-M, and operational automation.
• Familiarity with DevOps, CI/CD, Agile delivery, containerized microservices, Docker, Kubernetes, Kafka, RabbitMQ, or Solace.
• Must be authorized to work in the United States without current or future employment-based visa sponsorship.

Nice to have

• Financial services experience, particularly in middle office operations, asset servicing, fund services, or transfer agency.
• Knowledge of cloud-based technologies and modern application support practices.

Culture & Benefits

• Flexible and collaborative work culture with opportunities for internal mobility and access to senior leaders.
• Retirement benefits including 401(k) and pension plans.
• Medical, dental, vision, spending account, disability, life, and accident insurance benefits.
• Paid time off, parental and caregiver leave, and additional well-being benefits.
• Inclusive workplace with community and philanthropic engagement opportunities.