4 дня назад
Technical Support Engineer (Windows/Linux/VMware)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Engineer (Windows/Linux/VMware): Managing and monitoring customer and internal systems across Windows, Linux, cloud, virtual infrastructure, networks, and multi-data-center environments with an accent on overnight incident response, patch management, and scheduled maintenance. Focus on troubleshooting complex infrastructure issues, validating enterprise patch deployments, maintaining SLA compliance, and coordinating detailed handoffs with day-shift teams.
Location: Remote, Dallas, TX / United States; consistent overnight availability required, with possible weekend rotation
Company
provides enterprise data center, cloud, managed services, and interconnection solutions designed to maintain availability and improve customer technology performance.
What you will do
- Monitor internal and customer systems overnight, respond to alarms and incidents, and resolve Windows, Linux, cloud, application, and network issues.
- Troubleshoot and maintain VMware vSphere, vCenter, vCloud, and virtual infrastructure environments.
- Execute approved Windows and Linux patch cycles using WSUS, SCCM, or equivalent tools, then validate system health and document results.
- Perform scheduled maintenance including server reboots, firmware updates, storage provisioning, DNS changes, and physical or virtual server provisioning and decommissioning.
- Support customer account, VPN, MFA, email, FTP, IaaS, and PaaS requests while escalating critical incidents to Tier 2 and on-call teams.
- Coordinate maintenance communications, maintain logs and runbooks, and complete detailed shift handoffs for day-shift follow-up.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- At least 3 years of IT experience and 2 or more years supporting Windows and/or Linux platforms.
- At least 2 years of experience with VMware vSphere and vCenter administration.
- Experience with patch management, enterprise change management, scheduled maintenance, compliance reporting, and rollback procedures.
- Experience with Active Directory, network monitoring, routers, switches, firewalls, load balancers, TCP/IP, SharePoint, Office 365, and SCCM.
- Ability to work independently during overnight hours, provide strong customer communication, and produce accurate shift-handoff documentation.
Nice to have
- Experience with Veeam or Commvault, Ansible, and scripting in Python, PHP, or PowerShell.
Culture & Benefits
- Structured, process-driven environment with established management procedures and runbooks.
- Health, vision, and dental insurance packages.
- Short-term and long-term disability insurance and life insurance.
- 401(k) plan with company match.
- Three weeks of paid time off and paid holidays.
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