Executive Assistant / Business Operations Coordinator (Mortgage Operations)

Location: Philippines; remote; AU Working Hours

Company

hirify.global is the hiring organization for this remote mortgage operations role.

What you will do

• Act as the Director’s operational right hand by managing priorities, schedules, briefings, action lists, and routine operational queries.
• Convert client discussions, discovery notes, and strategic directives into structured briefs, deliverables, and file handovers.
• Coordinate mortgage applications from initial discovery through pre-approval, formal approval, and settlement.
• Collect and review client documents, support KYC and identity verification, and identify baseline credit or policy risks.
• Administer the CRM, maintain data integrity, map opportunities to next actions, and prevent pipeline bottlenecks.
• Coordinate handovers and communication among the Director, Brokers, Para Brokers, lenders, BDMs, conveyancers, and accountants.

Requirements

• At least 3 years of direct experience in an Australian mortgage brokerage as an Executive Assistant, Loan Processor, Broker Assistant, or Operations Coordinator.
• In-depth knowledge of the Australian loan lifecycle, credit concepts, supporting-document standards, and lender requirements.
• Proficiency with major industry CRM platforms and Australian loan aggregator platforms.
• Experience with lender portals, servicing calculators, pricing tools, and document collection systems.
• Fluent written and verbal English, strong prioritization, proactive follow-through, and accurate file management.

Culture & Benefits

• Remote work from the Philippines.
• Working schedule aligned with Australian business hours.
• Direct operational partnership with the Director and cross-functional coordination across the mortgage brokerage workflow.