Customer Service Representative - Customs Brokerage (Brokerage Experience Required)

Location: On-site in Torrance, California, USA; Monday–Friday, 7:30 AM–4:30 PM, with overtime as needed.

Salary: $24–$30 per hour.

Company

hirify.global is a global logistics company with more than 18,000 employees, focused on recruiting, training, and retaining logistics and technical specialists.

What you will do

• Manage timely and accurate customs brokerage operations and maintain smooth customs process flow.
• Transfer information from commercial documents into the customs entry system and prepare complete US Customs declarations.
• Track and trace shipments for accurate data transmission to US Customs and partner government agencies.
• Build relationships with customers and government organizations while meeting SOP and KPI requirements.
• Manage exceptions, identify continuous improvement opportunities, and organize email follow-ups.
• Ensure compliance with internal and external regulations.

Requirements

• 3–5 years of customs brokerage experience and knowledge of transportation and US Customs documentation.
• High school diploma or equivalent.
• Legal authorization to work in the United States; must not require future employment visa sponsorship.
• Fluent English in written and verbal communication.
• Ability to commute to Torrance and work in an office environment.
• Comfort with numbers, basic mathematics, overtime, and background-check requirements.

Nice to have

• Customer service experience or training.
• Strong interpersonal, organizational, communication, and problem-solving skills.
• Attention to detail, sense of urgency, ability to work under pressure, and a team-oriented approach.
• Proficiency with Excel, Word, PowerPoint, Outlook, and OneNote.
• Chinese communication skills.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan for US employees.
• Employee stock purchase plan and training and personnel development programs.