Customs Brokerage Specialist - S2 (Customs Brokerage)

Location: Onsite in Tonawanda, New York, United States

Salary: USD 23.25–32.55 per hour

Company

hirify.global provides freight forwarding, import and export services, customs brokerage, trade and customs advisory services, transportation, distribution, and e-commerce trade facilitation solutions.

What you will do

• Prepare, analyze, submit, and verify customs documentation for U.S. Customs, agents, and clients.
• Process entries and resolve pre-arrival, post-arrival, and other exceptions that could delay freight release or movement.
• Provide customer service, advise on payment terms, resolve billing and letter-of-credit issues, and collect delinquent payments.
• Coordinate with correspondent brokers, trade and brokerage partners, customers, and internal departments.
• Perform entry reconciliation, data corrections, root cause analysis, operational reporting, and exception tracking.
• Support Account Administrators with account management and customs trade administration activities.

Requirements

• High school diploma or GED.
• At least 12 months of brokerage, transportation, or customer service experience.
• Knowledge of HTS classification, the Harmonized Tariff System, U.S. Customs regulations, and applicable federal requirements.
• Proficiency with MS Office and Outlook, plus standard office equipment.
• Excellent written and verbal communication, organizational, interpersonal, and problem-solving skills.
• Ability to handle high-volume, time-sensitive work independently with strong attention to detail.

Culture & Benefits

• Paid training is provided.
• Eligible employees may receive health, vision, and dental insurance.
• Retirement benefits and tuition reimbursement are available.
• Regular interaction with customers, internal staff, management, brokers, and business partners.