Technical Support Representative I (Medical Devices)

Location: On-site in Chelmsford, Massachusetts; applicants must live within a reasonable commuting distance. No relocation is offered.

Salary: $29.00–$30.00 per hour

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide tier-one technical and clinical support for hirify.global products by telephone, email, and fax.
• Follow up on inquiries and ensure satisfactory customer resolution.
• Record customer-reported complaints accurately in the claim tracking system.
• Research technical information and stay current with system changes and updates.
• Help create and verify process documentation and technical tips for issue escalation and resolution.
• Provide occasional receiving, shipping, customer-site support, and evening or weekend emergency phone coverage.

Requirements

• At least two years of technical support experience working directly with customers, or equivalent technical industry experience.
• A two-year degree or certificate in electronics or biomedical studies is preferred; equivalent experience is acceptable.
• Customer follow-up skills, effective listening, phone etiquette, and strong oral and written communication.
• Practical experience with Microsoft Office and demonstrated attention to detail, organization, and problem-solving ability.
• Ability to work independently and collaboratively in a team environment.
• hirify.global does not provide immigration-related sponsorship; applicants must not require sponsorship now or in the future.

Culture & Benefits

• Work within a medical technology organization focused on improving patient outcomes and saving lives.
• Products and services support EMS, hospitals, public safety, and military customers worldwide.
• Occasional travel to customer sites may be required, up to 10%.
• Comprehensive benefits plans are available.
• Applications are accepted on an ongoing basis until the position is filled.