Senior Director, Pharmacy Patient Services

Location: Titusville, New Jersey, United States; based in Titusville, NJ with up to 20% domestic travel

Salary: $178,000–$307,050 per year

Company

Johnson & Johnson develops healthcare solutions and medicines focused on preventing, treating, and curing complex diseases.

What you will do

• Lead pharmacy-channel strategy and program design for patient engagement across the North American brand portfolio.
• Develop pharmacy network, engagement, partnership, fee-for-service, data, and technology strategies.
• Define partner criteria and program requirements; lead capability discussions, RFPs, negotiations, and contracting.
• Optimize pharmacy services using patient analytics, market insights, benchmarking, KPIs, compliance monitoring, training, technology, and operational improvements.
• Manage program launches, approvals, budgets, financial and people resourcing, supplier relationships, and performance reporting.
• Coach and develop teams while collaborating with marketing, account management, commercial excellence, patient solutions, access and pricing, sales, IT, procurement, legal, finance, compliance, policy, and advocacy teams.

Requirements

• Bachelor’s degree required.
• At least 10 years of healthcare business experience, including areas such as account management, pharmacy, sales, marketing, payer/access, operations, or analytics.
• At least 5 years of experience leading large cross-functional teams for enterprise-wide programs.
• At least 3 years of experience designing, developing, and implementing patient support programs.
• Strong understanding of patient support program requirements, healthcare regulations, U.S. market access, and complex benefit navigation.
• Proven experience developing talent and influencing strategic supplier relationships, with strong communication, collaboration, decision-making, and relationship-building skills.

Nice to have

• Experience in strategy development, customer experience marketing, matrixed organizations, capabilities management, change management, or financial management.
• Experience with market research, customer engagement, service operations, process optimization, and inclusive leadership.

Culture & Benefits

• Inclusive and equitable environment grounded in Credo-based leadership and ethical conduct.
• Retirement pension and 401(k) savings plans.
• Eligibility for a long-term incentive program.
• Vacation, sick time, holiday pay, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time off.
• Culture focused on learning, smart risk-taking, experimentation, diversity, equity, and inclusion.