Senior Director, Workforce Strategy & Operational Excellence (AI)

Location: Pittsburgh, Pennsylvania; Horsham, Pennsylvania; or Titusville, New Jersey, United States. Up to 25% domestic travel.

Salary: $178,000–$307,050 per year.

Company

Johnson & Johnson develops healthcare solutions through its Innovative Medicine and MedTech businesses, with a focus on treatments, medical technologies, and patient impact.

What you will do

• Lead enterprise workforce strategy, organizational readiness, operational excellence, and regulatory integrity for a patient-engagement organization of approximately 1,500 employees.
• Develop workforce-management models for demand forecasting, intraday adjustments, utilization optimization, staffing, and service-level improvement across more than 15 roles.
• Translate analytics into recommendations for resourcing, process redesign, training, technology investment, and patient/provider experience improvements.
• Lead capability-building and transformation initiatives, including embedding AI into workflows and preparing the workforce for new operating models.
• Govern compliance, risk mitigation, quality assurance, audit readiness, SOPs, monitoring standards, and documentation for regulated healthcare operations.
• Advise senior leaders and coordinate prioritization and resource allocation across Commercial, Technology, Compliance, Finance, and Patient Engagement.

Requirements

• Bachelor’s degree in healthcare, operations, analytics, business, or a related field.
• At least 12 years of progressive experience in enterprise functions involving contact centers, specialty pharmacy, or healthcare operations.
• At least 5 years leading directors and managers overseeing centralized support services or operational excellence teams.
• Experience building and scaling complex forecasting models for human-capital allocation, with advanced proficiency in workforce-management tools, BI/reporting platforms, and data governance.
• Strong knowledge of healthcare regulatory and privacy requirements, including HIPAA and PHI governance, plus understanding of AI applications and governance in regulated environments.
• Executive presence, data-driven communication, strong presentation skills, and the ability to manage multiple priorities and drive innovative operational improvements.

Nice to have

• Advanced degree such as an MBA, MHA, or MS.
• Experience with specialty pharmacy, hub services, patient access programs, payer dynamics, or patient financial assistance.
• Lean, Six Sigma, or equivalent process-improvement certification.
• Experience in oncology, immunology, rare diseases, or pharmaceutical reimbursement and regulatory environments.
• Experience building AI literacy and promoting responsible AI adoption.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and equal opportunity.
• Participation in pension, savings, and 401(k) plans.
• Eligibility for a long-term incentive program.
• Vacation, sick time, holidays, personal and family time, parental leave, bereavement leave, caregiver leave, volunteer leave, and military spouse time off.