Customer Care Agent

TL;DR

Customer Care Agent: Solving customer problems and questions across multiple channels (chat, calls, email, social media) with an accent on long-term solutions and continuous learning in fintech products. Focus on taking full ownership, improving processes, and providing superior customer service.

Location: Must be based in the National Capital Region, Philippines

Company

hirify.global is a fast-growing fintech company based in the Philippines, aiming to transform the financial services landscape by offering fair and accessible digital financial products.

What you will do

• Serve as the primary point of contact for customer inquiries via chat, calls, email, and social media.
• Solve customer problems, answer questions, and create positive experiences.
• Focus on long-term solutions, taking full ownership of your work.
• Continuously grow your knowledge in tools, products, and fintech.
• Contribute ideas and feedback to directly shape customer service.

Requirements

• Genuinely enjoy helping others and maintain composure in busy situations.
• Possess natural problem-solving skills, understanding the 'why' behind issues.
• Learn quickly, adapt fast, and enjoy discovering new tools.
• Be dependable, take pride in your work, and always look for process improvements.
• English: B2 required
• Must be based in the National Capital Region, Philippines

Nice to have

• Experience in customer support, especially in the fintech space.
• Proficiency in additional local languages like Cebuano, Bisaya, Ilocano, or Ifugao.
• Familiarity with tools like Jira and Confluence.

Culture & Benefits

• Clear career path for advancement into senior roles, QA, and training.
• Work in a tech-forward environment that promotes smarter day-to-day operations.
• Opportunity to be part of a global team, learning from diverse peers.
• Your ideas and feedback will directly shape how customers are served.