Family Care-Service Coordinator

Location: Field-based hybrid role within commuting distance of an hirify.global office, hiring in specified Wisconsin counties. Travel to client sites and designated locations is required, with occasional office attendance for meetings or training. Associates are generally required to work at an hirify.global location at least once per week unless the role is designated primarily virtual.

Company

hirify.global is a Fortune 25 healthcare company focused on improving lives and communities and simplifying healthcare.

What you will do

• Conduct face-to-face assessments and coordinate Family Care, waiver, behavioral health, and physical health needs.
• Develop Person Centered Support Plans and backup plans with members and their chosen care teams.
• Coordinate members with chronic illnesses, co-morbidities, disabilities, and potential high-risk clinical needs.
• Act as a point of contact across members, caregivers, providers, physicians, medical directors, and interdisciplinary teams.
• Submit utilization and authorization requests aligned with individual care plans.
• Report critical incidents and support grievances, appeals, fair hearings, and state audits.

Requirements

• BA/BS degree and at least 2 years of experience working with a social work agency, or an equivalent combination of education and experience.
• Experience coordinating services for older adults or adults with disabilities is required for the role's caseload responsibilities.
• Ability to travel to worksites, client locations, and other designated locations as necessary.
• Applicants must reside within a reasonable commuting distance of the posting locations in Wisconsin.

Nice to have

• BA/BS degree in a healthcare-related field.
• Assisted living or social work experience.
• Waiver experience.
• Comfort using technology.

Culture & Benefits

• Hybrid workforce strategy with field work and regular office attendance.
• Paid holidays, paid time off, and merit increases.
• Medical, dental, vision, disability, and life insurance benefits.
• 401(k) matching, stock purchase plan, wellness programs, and financial education resources.
• Incentive bonus programs may apply unless covered by a collective bargaining agreement.