Student Support Liaison

Location: Cincinnati, Ohio, United States; full-time on-site position

Salary: $23.00–$25.00

Company

hirify.global supports Chamberlain University, a healthcare education institution offering nursing and health professions degree programs.

What you will do

• Respond to student questions, connect students with university resources, and collaborate with departments to resolve inquiries.
• Assist with appointment scheduling, portal navigation, and self-service tools.
• Promote student opportunities including federal work-study, student organizations, peer tutoring, and student support programs.
• Plan and facilitate career fairs, open houses, workshops, and graduation events with the Campus Support Coordinator.
• Support questions about funding, military services, and scholarships, and serve as the contact for compliance audits.
• Improve student retention by implementing process and technology solutions and maintaining knowledge of enterprise applications and business processes.

Requirements

• Bachelor's degree.
• At least one year of experience in higher education, customer service, or a related field.
• Strong interpersonal, written and verbal communication, problem-solving, prioritization, and decision-making skills.
• Ability to work independently with minimal supervision and collaborate effectively as part of a team.
• Exposure to Microsoft Word, Excel, Power BI, PowerPoint, and Copilot.
• Knowledge of higher education federal and state regulations.

Nice to have

• Experience with Student Information Systems.

Culture & Benefits

• Student-centered environment focused on care, inclusion, engagement, and student persistence.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays plus two floating holidays.