Customer Service Representative (Repair)

Location: Swedesboro, NJ, USA; onsite, full-time

Company

John Crane, a business of Smiths Group, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies for energy and process industries.

What you will do

• Measure and report customer satisfaction, survey ratings, and delivery performance against due dates, promise dates, and customer request dates.
• Review open orders and scheduling methods to address risks before expediting and support on-time delivery.
• Publish performance reports for customer accounts and analyze complex processes into clear, concise reporting.
• Generate complex quotes for intercompany and external customers.
• Coordinate with Quality on RMAs and AQRs and prepare reports to improve customer backlogs.
• Deescalate customer obstructions and manage special projects assigned by management.

Requirements

• High school diploma or equivalent.
• At least four years of related experience working with an ERP system.
• Ability to read blueprints, identify product lines, and answer basic technical questions.
• Experience with planning, materials, and scheduling.
• Ability to analyze processes systematically and communicate findings clearly.

Nice to have

• Associate's degree in Business.
• Bilingual English and Spanish skills.
• Experience working in a diverse environment.

Culture & Benefits

• Permanent employee position with competitive compensation and benefits.
• Inclusive environment supported by employee resource groups for veterans, LGBTQ+ employees, Black employees, women, and neurodiverse colleagues.
• Recognition through the annual Smiths Excellence Awards and Smiths Day global celebration.
• Equal consideration for qualified applicants regardless of legally protected characteristics.