Field Service Coordinator

Location: Fulton, Missouri, United States; occasional travel to customer sites is required.

Company

hirify.global designs, manufactures, markets, installs, and services electrical connection and protection solutions for equipment, buildings, and critical processes.

What you will do

• Coordinate field service activities for medium voltage switchgear installation, testing, warranty work, repairs, retrofits, and punch list completion.
• Schedule and dispatch field technicians based on project requirements, qualifications, and geographic location.
• Act as the primary liaison between customers, contractors, technicians, project managers, job site leaders, and internal departments.
• Coordinate troubleshooting, corrective and preventive actions, replacement parts, consumables, and specialty rental equipment.
• Verify technician safety training, certifications, site qualifications, PPE, and compliance with OSHA and customer requirements.
• Maintain service records, warranty claims, technician reports, project documentation, metrics, and status updates.

Requirements

• Three to five years of experience in field service coordination, project coordination, electrical equipment manufacturing, power distribution equipment, or a related industry.
• Experience coordinating field technicians, contractors, or service personnel.
• Knowledge of medium voltage switchgear, electrical distribution systems, power systems, or industrial electrical equipment.
• Knowledge of OSHA requirements and industrial safety practices.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to interpret technical documentation, drawings, and service reports; access industrial, utility, and construction environments; and comply with PPE and customer site requirements.

Nice to have

• Associate degree in engineering technology, business, project management, electrical technology, or a related field.
• Experience with warranty processes, troubleshooting, and root cause analysis methodologies.

Culture & Benefits

• Work in a global organization focused on ihirify.globalive electrical solutions, safety, integrity, customer focus, teamwork, and continuous improvement.
• Eligible full-time employees receive medical, dental, and vision plans, flexible spending accounts, disability coverage, critical illness coverage, accident insurance, and life insurance.
• Benefits include a 401(k) retirement plan and employee stock purchase plan with company matching.
• Additional benefits may include tuition reimbursement, caregiver and parental leave, backup care, paid time off, volunteer time, well-being programs, and legal and identity theft protection.
• Community support is provided through employee philanthropy and the hirify.global in Action matching program.