Field Service Coordinator

Location: Leeds, UK; regular onsite presence in Leeds is essential

Company

hirify.global is a global flow control and instrumentation company supporting the management of liquids, gases, and powders across multiple industries.

What you will do

• Plan, schedule, and coordinate Field Service Engineers to support efficient service delivery and resource utilisation.
• Manage service requests from job logging through quotations, scheduling, execution, and billing.
• Work with engineers, site-based teams, customers, and internal stakeholders to make real-time operational decisions.
• Ensure service activities are delivered safely, compliantly, and in line with company standards and customer expectations.
• Improve first-time fix rates, monitor engineer workload and priorities, and support additional service revenue.
• Provide customers with service updates, manage expectations, and support accurate invoicing.

Requirements

• Technical qualification in Mechanical or Mechanical/Electrical Engineering, or equivalent practical experience.
• Experience in service coordination, engineering support, or a similar operational role.
• Experience in customer-facing service delivery and site-based environments involving close collaboration with engineers.
• Experience using Field Service Management, ERP, and/or CRM systems.
• Understanding of engineering service environments and HSE requirements, including permits to work and safe systems of work.
• Strong working knowledge of Microsoft Word, Excel, and Outlook.

Nice to have

• Experience with actuators or similar equipment.

Culture & Benefits

• Full-time position within the Service department.
• Regular onsite collaboration in Leeds supports responsive scheduling and cross-functional teamwork.
• Work contributes to hirify.global's purpose of keeping the world flowing for future generations.