Studio IT Support Specialist

Location: Primarily in-person, reporting daily to offices in Playa Vista, California, United States. Flexibility is possible, but regular office attendance is expected.

Salary: $86,000–$129,000 USD per year, with potential eligibility for a bonus package.

Company

hirify.global develops PlayStation hardware, network services, and entertainment experiences for a global audience.

What you will do

• Provide helpdesk-level coverage and first- and second-level support for internal desktop, laptop, mobile, and network services.
• Diagnose, troubleshoot, resolve, and escalate employee technology incidents while maintaining clear communication and documentation.
• Build support relationships with business units and production teams, coordinating with remote sites and technical personnel.
• Develop and implement IT support procedures, customer service guidelines, workstation builds, and user account provisioning.
• Manage hardware and software inventory, proactively identify environmental issues, and apply performance-tuning techniques.
• Research and test new technologies, contribute to concurrent projects, and participate in scheduled week-long on-call rotations for maintenance and emergencies.

Requirements

• Strong client hardware and software knowledge, including email and messaging troubleshooting.
• Mid- to advanced-level understanding of Windows OS and proficiency with Microsoft Office Suite and production software such as Adobe, Maya, ZBrush, and Visual Studio.
• Basic networking skills and knowledge of security concepts and industry best practices.
• Understanding of distributed build systems and enterprise storage technologies such as SAN, NAS, and iSCSI; NetApp, EMC, and HDS experience is valued.
• Ability to communicate system concepts to users and technical teams, manage competing demands, and work across multiple projects.
• Ability to report daily to the Playa Vista office and participate in scheduled on-call rotations.

Nice to have

• Linux and Mac OS experience.
• Experience with or interest in computer and video gaming.
• Experience with NetApp, EMC, or HDS storage technologies.

Culture & Benefits

• Medical, dental, and vision coverage.
• Matching 401(k) plan, paid time off, and wellness program.
• Employee discounts on Sony products.
• Inclusive, equal-opportunity, and fair-chance employment environment.

Hiring process

• Background checks are conducted at the offer stage and may include criminal background checks for some roles.