Desktop Support Engineer II (Microsoft)

Location: Onsite five days a week at the West Los Angeles, California office, United States

Salary: $30.00–$33.00 per hour, dependent on skills and experience.

Company

hirify.global is part of The Wonderful Company, a privately held global producer of food, beverage, wine, and other consumer brands with more than 10,000 employees.

What you will do

• Provide front-line helpdesk and secondary chat support for employees, including remote users.
• Install, configure, reload, and troubleshoot operating systems, Microsoft software, antivirus, firewall, and antispyware tools.
• Configure, repair, and maintain computers, related hardware, printers, and mobile devices.
• Support network administration tasks, including new-user setup and removal, Active Directory changes, Windows troubleshooting, and physical-layer connectivity.
• Manage computer and printer moves, additions, and changes, including supplies and vendor repairs.
• Provide backup telephone support, including user setup, training, troubleshooting, and vendor coordination.

Requirements

• Associate degree from a technical trade school and 2–5 years of related experience, or an equivalent combination of education and experience.
• Working knowledge of Microsoft Word, Excel, Access, Outlook, and PowerPoint.
• Strong customer service, interpersonal, written, and verbal communication skills.
• Ability to communicate effectively with staff at all levels, showing tact, enthusiasm, and patience.
• Strong organizational and time-management skills, with the ability to work independently under pressure.
• Sensitivity to cultural and bilingual issues.

Nice to have

• A+ certification.
• Experience with Oracle systems.

Culture & Benefits

• Medical, vision, and dental coverage, plus a 401(k) with matching eligibility.
• 24/7 online physician consultations, virtual mental-health resources, life coaching, and fitness reimbursements.
• Employee community groups, mentorship, leadership training, webinars, and e-learning resources.
• Career advancement and internal mobility opportunities across brands and business units.
• Company-supported charitable giving and community service programs.
• Commitment to diversity, equity, inclusion, employee well-being, and community investment.