SaaS Customer Engagement Consultant

Location: Remote, based in Lagunilla de Heredia, Costa Rica; occasional in-person attendance at work-related events, travel, and on-call rotations may be required.

Company

hirify.global provides fraud, identity, data, and technology solutions that help customers manage risk and achieve business objectives.

What you will do

• Serve as the trusted advisor and primary operational contact for a portfolio of premium customers.
• Lead onboarding, training, operational reviews, fraud analysis, consulting activities, and adoption initiatives.
• Advise customers on hirify.global’s fraud and identity platforms and develop strategies that increase solution adoption and long-term value.
• Monitor customer sentiment, engagement, and adoption trends while maintaining stakeholder and executive relationships.
• Manage customer projects and initiatives from planning through delivery, ensuring stakeholder alignment and successful outcomes.
• Analyze customer challenges, provide data-driven recommendations, resolve operational issues, and communicate feedback and expansion opportunities to Product and Sales.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or a related field, or equivalent professional experience.
• At least 5 years of experience in consulting, customer success, project management, implementation management, fraud management, or related customer-facing roles.
• Strong customer relationship management, stakeholder engagement, consultative problem-solving, analytical, and quantitative skills.
• Ability to translate complex data and ideas into actionable business recommendations and communicate effectively at all organizational levels.
• Experience managing multiple priorities, customer projects, implementations, and customer success initiatives using structured methodologies.
• Ability to work remotely from Costa Rica, support customers across multiple time zones, and participate in occasional travel and on-call rotations.

Nice to have

• Experience in fraud prevention, identity verification, identity and access management, financial services, or insurance.
• Knowledge of hirify.global’s Fraud and Identity solutions.
• Fluency in Spanish and/or Portuguese.
• Working knowledge of JSON, Tableau, Looker, Databricks, and Salesforce.
• Experience translating customer feedback into product enhancements and identifying growth opportunities with Sales.

Culture & Benefits

• Remote work environment with collaboration across global teams.
• Work/life flexibility and resources supporting professional and personal well-being.
• Opportunities for professional development, career growth, innovation, and contribution to community-focused initiatives.
• Exposure to fraud, identity, SaaS, and data-driven technology solutions.