Customer Growth Executive (SaaS)

Location: Bogota, Colombia; hybrid work model

Company

hirify.global provides a full-stack cloud communication platform used by businesses worldwide, with an AI-first approach to daily workflows.

What you will do

• Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment.
• Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations.
• Deliver quarterly KPIs focused on gross profit, margin percentage, and cross-sell growth.
• Collaborate with Customer Success on SaaS opportunities and coordinate with CPaaS Registrations and Platform Operations on account setup and configuration.
• Monitor account health, analyze and forecast client traffic, and address risks to protect and grow revenue.
• Maintain client records and opportunities in Salesforce, provide feedback on internal tools, and mentor team members and new hires.

Requirements

• Experience managing Tier 1 or enterprise client relationships.
• Strong account management, relationship-building, communication, and stakeholder coordination skills.
• Analytical mindset with the ability to interpret client data and traffic trends.
• Understanding of SaaS and CPaaS business models.
• Ability to manage multiple accounts proactively and with attention to detail.
• Fluent English, spoken and written, required.

Culture & Benefits

• Hybrid work with flexible working hours and local-regulation-based flexibility.
• Performance-driven bonuses, regular compensation reviews, and employee stock options.
• Time off, special leave days, and well-being support.
• Career mobility, onboarding, mentorship, training, and upskilling opportunities.
• Short- and long-term international mobility opportunities across company hubs.
• Inclusive, equal-opportunity workplace focused on collaboration and diverse perspectives.