Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing and developing a portfolio of high-touch enterprise trade service accounts with an accent on driving product value, retention, and revenue growth. Focus on building senior-level relationships, solving complex business problems, and analyzing engagement data to optimize customer experience.

Location: Remote (US)

Salary: $86,600 – $139,000 USD (plus variable commission)

Company

hirify.global is a leading software platform for the trades industry, dedicated to helping service businesses grow and succeed through innovative technology.

What you will do

• Manage a portfolio of approximately 35 high-touch enterprise customer accounts.
• Build and maintain senior-level relationships to ensure premium service delivery.
• Coach customers on best practices and identify opportunities for product value maximization.
• Solve complex problems with out-of-the-box solutions to drive strategic growth.
• Analyze user engagement data to report on KPIs and identify actionable insights.
• Mentor new hires and support team members on non-enterprise accounts.

Requirements

• 4+ years of experience in account or project management in a customer-facing role.
• Proven ability to manage multiple complex projects simultaneously with high attention to detail.
• Strong analytical skills with a demonstrated interest in data sets.
• Excellent communication and organizational skills with an adaptable, team-player mindset.
• Must be based in the United States.
• Ability to travel nationwide up to 15% of the time.

Culture & Benefits

• Comprehensive health benefits including company-paid medical, dental, and vision.
• 401k match and financial planning tools.
• Flexible time off and autonomous work environment.
• Support for life stages including parental leave, fertility services, and pet insurance.
• Continuous learning opportunities through leadership training and development programs.