Customer Experience Specialist (EdTech)

Location: Remote in Brazil or Costa Rica

Company

hirify.global provides premium personal development and learning programs through its Academy division.

What you will do

• Support students asynchronously through email and community platforms and synchronously during live sessions.
• Moderate live event chats, facilitate on-camera Q&A, and foster a safe, engaging learning environment.
• Serve as a subject matter expert, answer complex learner questions, and support meaningful community discussions.
• Monitor student progress, remove learning blockers, and share curriculum or platform issues with internal stakeholders.
• Manage cohort logistics, calendar invitations, resource uploads, and learning material accessibility.
• Identify workflow improvements and collaborate with technical teams on tools that reduce recurring student issues.

Requirements

• 2+ years of experience in Community Management, Customer Success, or EdTech support.
• Experience moderating live virtual events or webinars and providing on-camera support.
• Ability to interpret survey data and NPS scores and prepare written reports; proficiency with Google Sheets or Excel.
• Comfort with ticketing and task management systems such as Jira and Asana.
• Proficiency with Zoom and familiarity with community platforms such as Circle or Facebook Groups.
• Strong empathy, communication, problem-solving, attention to detail, and adaptability; a personal interest in personal growth and development is required.

Nice to have

• Bachelor's degree in a related field.
• Experience with helpdesk software such as Zendesk or Intercom.
• Experience supporting premium or high-ticket customers.
• Familiarity with hirify.global content.

Culture & Benefits

• Remote work available from Brazil or Costa Rica.
• High-touch, white-glove support environment focused on student success.
• Opportunity to influence product and program improvements through Voice of the Customer feedback.
• Work with personal development programs and learner communities.