Customer Success Manager

Location: United States - Remote

Company

hirify.global provides Tibersoft software that helps food and beverage manufacturers turn complex, multi-source industry data into actionable business insight.

What you will do

• Own strategic client accounts, build stakeholder relationships, drive retention, and support long-term renewals.
• Lead executive business reviews focused on business outcomes, ROI, and value realization.
• Develop a deep understanding of client objectives, uncover needs, and drive adoption of Tibersoft solutions.
• Manage contracts, statements of work, and customer projects from initiation through completion.
• Translate business requirements into technical solutions, mitigate risks, and remove project obstacles.
• Deliver a high-touch client experience through training, trusted advisory support, and coordination with Sales, Product, Support, and Operations.

Requirements

• Bachelor’s degree and 5+ years of experience in SaaS, client success, consulting, analytics, trade promotion, or a related field.
• Experience in CPG Foodservice or with Food Away From Home manufacturers is required.
• Strong analytical, critical-thinking, communication, and project-management skills.
• Ability to manage strategic relationships and translate business needs into practical solutions.
• Curiosity, initiative, sound judgment, independence, and willingness to adopt AI, automation, and new ways of working.

Nice to have

• Trade promotion experience.
• ERP, TPM, or BI experience.

Culture & Benefits

• Full-time regular employment.
• Remote work in the United States.
• High-touch, consultative client engagement focused on measurable business value.
• Use of approved AI and automation tools to improve efficiency and standardize processes.