Customer Success Coach (SaaS/EdTech)

Location: Fully remote, associated with Richfield, Ohio, United States. Occasional travel may be required for customer engagements, regional events, onsite trainings, or strategic program reviews.

Company

hirify.global provides SaaS school program solutions focused on student outcomes, school safety, behavior, and school culture.

What you will do

• Support onboarding and implementation in partnership with Implementation Consultants.
• Deliver foundational training, knowledge transfer, best practices, success stories, and feature education.
• Own the primary post-sale customer relationship while collaborating with Implementation and Account Management.
• Monitor product usage, engagement, health scores, and support data to improve adoption.
• Develop adoption strategies for K–12 schools and commercial accounts based on customer goals and usage trends.
• Identify risks, coordinate resolution plans, support renewals, and surface cross-sell, upsell, expansion, and pilot opportunities.

Requirements

• Bachelor’s degree.
• 3+ years of experience in Customer Success, Implementation, Account Management, or Training within a SaaS or EdTech environment.
• Experience supporting K–12 schools or districts and understanding school operations, calendars, and stakeholder structures.
• Experience with retention metrics, health scores, adoption dashboards, success planning, and platform data analysis.
• Familiarity with CRM and Customer Success tools such as Salesforce, Gainsight, or ChurnZero.
• Strong communication, organization, adaptability, and ability to manage multiple customer-facing priorities.

Nice to have

• Experience with school safety, behavior management, SEL, or PBIS programs.
• Knowledge of hirify.global or similar K–12 SaaS platforms.
• Interest in improving outcomes for students, educators, and school communities.

Culture & Benefits

• Fully remote work arrangement.
• Core business hours are generally 8:00 a.m. to 5:00 p.m., with occasional work outside normal hours based on company operations.
• Cross-functional collaboration with Product, Implementation, Technical Support, Marketing, subject matter experts, and Sales.
• Occasional travel for customer engagements, regional events, onsite trainings, and strategic program reviews.